FAQs
Orders & Shipping
How soon will my order ship? We process orders within 1 business day. Orders placed before 3:00 PM EST count as that day's order.
How much is shipping? We offer Standard Shipping for $7.95, and it's free on orders of $95 or more.
How long will delivery take? Standard Shipping takes 5 to 7 business days, counted from the day your order ships.
Do you ship internationally? Not right now. We deliver across the United States only.
How do I track my package? Use the tracking system on our website. We also email you a tracking number as soon as your order ships.
Can I change my order after placing it? Yes, if you contact us within 2 hours. After that, it may already be packed.
My tracking says delivered but I can't find it. What now? Look around your home and ask your neighbors, then wait one business day. If it's still missing, email us within 7 days of the delivery scan and we'll investigate.
Why did my order come in two packages? Items can ship separately. You aren't charged extra, and each package has its own tracking number.
Returns, Exchanges & Refunds
How long do I have to return something? 21 days from the day it's delivered.
What condition does it need to be in? Unworn, unwashed and unaltered, with tags attached and in the original packaging.
Can I exchange for a different size or color? Please check size and color details carefully before you order, since we don't offer exchanges for choices made at checkout. If the mistake is on our side, such as the wrong size, color or item, we'll exchange it at no cost to you.
What can't I return? Final Sale items, gift cards, pierced earrings, innerwear, and anything altered after delivery.
Can I return items I bought on sale? Yes, unless they're marked Final Sale.
Who pays for return shipping? We do. Return shipping is free on all approved returns.
How do I start a return? Go to our Return Center and submit your request. We reply within 1 business day.
How long until I get my refund? We issue it within 7 business days after your return arrives and passes inspection. Your bank may take a few extra days to show it.
Can I get store credit instead? Yes. Just ask when you start your return. Store credit doesn't expire.
My item arrived damaged or isn't what I ordered. Tell us through the Return Center within 7 days of delivery, with photos. We'll send a free replacement or a full refund.
Payment
What payment methods do you accept? Visa, Mastercard, American Express, JCB, Diners Club, and Discover,
What currency do you charge in? US Dollars.
When is my card charged? When you place your order.
Is it safe to pay on your site? Yes. Payments go through Shopify's encrypted, PCI-DSS compliant checkout, and we never store your full card number.
Why was my order held for review? Some orders get a quick check to prevent fraud. We may contact you to confirm a few details.
My card was declined. What should I do? Check your card details and billing address, then try again or use a different method. If it keeps failing, call your bank or contact us.
Privacy & Account
Do you sell my information? Never.
How do I delete my data or unsubscribe? Email us and we'll take care of it. To stop marketing emails, click "unsubscribe" in any email.
Where can I learn more? See our Privacy Policy and State Privacy Rights Notice.